Privacy Policy for Pro West Electrical Inc. / Pro West Solar Systems
Pro West Electrical Inc. and Pro West Solar Systems (“Pro West”, “we”, “our”, or “us”) are committed to protecting the privacy and security of the personal information of our customers, website visitors, and prospective clients. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, request a quote, contact us, or use our services.
By using our website or submitting your information, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Telephone number
- Property address
- Company name (if applicable)
- Details about your electrical or solar project
- Appointment requests
- Communications you send to us
- Marketing and advertising interaction data
2. How We Collect Information
Information may be collected when you:
- Complete a contact form
- Request a quote
- Call or email us
- Schedule a consultation
- Subscribe to updates
- Interact with our advertisements
- Visit our website
We may also collect limited technical information automatically through cookies and analytics technologies.
3. How We Use Your Information
We use your information to:
- Respond to inquiries
- Provide estimates and consultations
- Schedule appointments
- Deliver electrical and solar services
- Communicate about projects
- Improve customer service
- Improve our website
- Measure advertising performance
- Send requested information or promotions (where permitted)
We do not sell your personal information.
4. Google Ads & Analytics
We use Google Ads, Google Analytics, and other digital marketing tools to better understand website usage and improve our advertising.
These services may use cookies or similar technologies to measure website activity and advertising effectiveness.
You may manage your advertising preferences through your Google account or browser settings.
5. Cookies
Our website may use cookies to:
- Improve website functionality
- Analyze website traffic
- Remember user preferences
- Measure advertising performance
You may disable cookies through your browser settings, although some website features may not function properly.
6. Information Sharing
We may share information only when necessary with trusted service providers that assist us in operating our business, including:
- Website hosting providers
- Google Cloud services
- CRM and scheduling platforms
- Payment processors
- Marketing service providers
These providers are required to protect your information and use it only for authorized business purposes.
We may also disclose information when required by law.
7. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your information.
These safeguards include:
- SSL/HTTPS encryption
- Secure Google Cloud infrastructure
- Restricted employee access
- Strong password and authentication controls
- Routine software and security updates
While no online system can guarantee absolute security, we make every reasonable effort to safeguard your information.
8. Data Retention
We retain personal information only as long as necessary to:
- Provide requested services
- Meet legal and regulatory obligations
- Resolve disputes
- Maintain business records
Information is securely deleted when no longer required.
9. Your Privacy Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent to marketing communications
- Ask questions regarding our privacy practices
To exercise these rights, please contact us using the information below.
10. Third-Party Website
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
11. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date.